Help with classes, registration, access, and refunds — or ask us anything.
Prefer not to use the form? Use the contact page for new sales inquiries; use this form for class and account support.
Frequently asked questions
What is your refund policy for classes and workshops?
Refunds for paid classes and workshops are available only when you request them
at least 14 days before the published class start date
(in the timezone shown on the event page). Requests inside the 14-day window are not refundable,
except where required by applicable law. To request a refund, use the form above with your
enrollment reference and the email used at payment.
I paid — where is my join link / materials?
The join link is sent 4 days before class starts, to the email address you used at registration.
Check spam/promotions. If it has not arrived by the day before class, submit a support request with that email and any enrollment ID.
Can I transfer my seat to a colleague?
Yes, seat transfers are usually allowed if you notify us before the class starts.
Send both names and emails via the support form. Last-minute transfers may not be possible
once materials are issued.
Do you accept purchase orders?
No. Purchase orders are not accepted. Agentic Production Series classes are paid by card
(your card statement shows brasildev).
What if I miss the class or need to reschedule?
Contact support as early as possible. We may offer a transfer to a later session when seats allow.
Missed sessions without prior notice are not automatically refunded (see the 14-day refund rule).
Which timezone are class times in?
Each event page lists the official timezone. Full-day classes are 9:00 AM–5:00 PM US Eastern.
Refund deadlines use that same published start time.
How do I request access or deletion of my data?
Use our privacy request form
or the support form on this page. We respond within 30 days under our GDPR-aligned policy.
I need a proposal for staff augmentation or a project — is this the right form?
For a new project, please use the
contact form.
Use this support form for existing customers and class participants.